Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.

To qualify for a standard return, the product should generally be in substantially the same condition in which it was received and should not have material customer-caused damage or unauthorized modifications. Original packaging, manuals, cables, accessories, and other included components should be returned where reasonably available. Reasonable opening and inspection of an electronic product does not automatically make the product ineligible for return.

To start a return, contact us at contact@urbantechlab.shop. Please include your order number, the item you wish to return, and the reason for the request.

Approved returns may be sent to 341 Kenton Lands Rd, Erlanger, KY 41018, unless our customer service team provides a different return destination for the applicable order.

If your return is accepted, we will provide return instructions and, where applicable, a return shipping label. Items sent back without first requesting a return may not be accepted.

You may contact us at contact@urbantechlab.shop with any return questions.

Damages and Issues

Please inspect your order after delivery and contact us promptly if the item is defective, damaged, incorrect, or materially different from what you ordered.

We may request reasonable supporting information, including photographs of the item, packaging, serial number, or other relevant details.

Depending on the circumstances, the appropriate resolution may include repair, replacement, return, or refund.

Where a qualifying return results from our error, shipping damage, or an eligible product defect, return shipping will be handled by us where appropriate or required by law.

Exceptions / Non-Returnable Items

Gift cards are generally non-returnable except where required by law.

Clearance or discounted electronics are not automatically non-returnable simply because they were sold at a reduced price. A product may be treated as final sale only where that restriction was clearly disclosed before purchase and is legally permitted.

Products materially damaged through misuse, unauthorized modification, improper installation, or customer-caused physical damage may not qualify for a discretionary return.

Final-sale or other return restrictions do not eliminate applicable rights relating to merchandise that is defective, damaged, materially misdescribed, or incorrectly supplied.

If you are unsure whether your item qualifies for a return, contact us before sending it back.

Exchanges

If you would like a different product, the usual process is to return the eligible item you currently have and place a separate order after the return has been accepted.

Where inventory and circumstances permit, our support team may also advise whether a replacement option is available.

Refunds

We will notify you after we receive and inspect an eligible return and will advise whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method within 10 business days after approval.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed approval of your refund and it has not appeared, please contact contact@urbantechlab.shop.

Nothing in this Return and Refund Policy limits rights or remedies that cannot legally be waived under applicable consumer protection law.